Shipping Policy

Shipping Policy - Runwaydrip

this shipping policy outlines the terms and conditions for the delivery of products purchased from runwaydrip (the "site"), including welding machines, electrodes, protective helmets, gloves, and safety shoes. by placing an order on the site, you agree to the terms of this policy, as well as our terms of purchase and privacy policy.

1. Order Processing Time

we aim to process and prepare all orders for shipment within 1-3 business days of receiving your confirmed payment. business days exclude weekends (saturday and sunday) and public holidays.

processing time may be extended in limited cases, such as:

• high order volume (e.g., during promotions or peak seasons);

• incomplete or inaccurate shipping information (we will contact you to confirm details, which may delay processing);

• temporary stock shortages (we will notify you via email of any delays and provide an updated shipping timeline).

2. Delivery Timeframe

after your order is shipped, the estimated delivery time is 6-12 business days to any destination worldwide. this timeframe is an estimate and begins from the date your order is marked as "shipped" (you will receive a shipment confirmation email at this stage).

please note that delivery times may be affected by factors beyond our control, including:

• customs clearance procedures (for international shipments, which may add 1-3 extra days depending on the destination country’s regulations);

• regional logistics disruptions (e.g., weather events, transportation delays);

• remote delivery locations (areas outside major cities may require additional time).

we are not liable for delays in delivery caused by third-party shipping carriers or external circumstances.

3. Shipping Costs

runwaydrip offers free global shipping on all orders, regardless of your location, order value, or the size/weight of the products. no additional shipping fees will be added to your order total at checkout.

this free shipping applies to standard delivery only (as outlined in section 2). we do not currently offer expedited or 加急 shipping options.

4. Shipping Carriers

we partner with trusted international shipping carriers (e.g., fedex, ups, dhl, or local postal services) to ensure reliable delivery of your orders. the choice of carrier may vary based on your destination country and the type of products purchased (e.g., heavier items like welding machines may use carriers specializing in industrial shipments).

you will receive a shipment confirmation email with a tracking number once your order is dispatched. you can use this tracking number to monitor the status of your delivery directly on the carrier’s website.

5. Shipping Information Requirements

to ensure smooth delivery, you must provide:

• a complete and accurate shipping address (including street name, house/apartment number, city, postal code, and country);

• a valid phone number (for carriers to contact you if there are delivery issues).

we are not responsible for failed delivery or additional costs (e.g., return shipping fees) caused by incomplete, incorrect, or outdated shipping information. if your order is returned to us due to undeliverable address, we will contact you to confirm the correct details and reship the order (no extra charge) or issue a refund (minus any non-refundable carrier fees, if applicable).

6. Customs And Duties

for international shipments, your order may be subject to customs duties, taxes, or import fees imposed by your destination country. these charges are determined by the local customs authority and are the responsibility of the recipient (not runwaydrip).

we do not collect these fees at checkout, and we cannot predict their amount. we recommend checking with your local customs office before placing an order to understand potential additional costs.

7. Missing Or Lost Shipments

if your order is marked as "delivered" by the carrier but you have not received it, please:

• check with family members, neighbors, or building management (carriers may leave packages with them if you are unavailable);

• contact the shipping carrier directly using the tracking number (they can provide details about the delivery location);

• notify us at [email protected] within 3 days of the "delivered" status being updated. we will work with the carrier to investigate the issue.

if the shipment is confirmed lost by the carrier, we will either reship your order for free or issue a full refund (at your choice) within 5-10 business days of the investigation conclusion.

8. Contact Us

if you have questions about our shipping policy, need help tracking your order, or have concerns about delivery, please email us at [email protected]. our team will respond to your inquiry within 1-2 business days.