Terms Of Purchase

Terms of Purchase - runwaydrip

These Terms of Purchase ("Terms") govern your purchase of products (including welding machines, electrodes, protective helmets, gloves, and safety shoes) from runwaydrip ("we," "us," or "our") through our website (the "Site"). By placing an order on the Site, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Site. Please read these Terms carefully before making a purchase.

1. Order Placement and Acceptance

1.1 Order Submission

When you place an order on the Site, you are making a binding offer to purchase the selected products at the listed price (in USD, as specified in Section 5). All orders are subject to our acceptance, and we reserve the right to reject or cancel any order for any reason, including but not limited to:

• Product unavailability or pricing errors;

• Suspected fraud or unauthorized payment activity;

• Incomplete or inaccurate shipping information provided by you.

1.2 Order Confirmation

Upon receiving your order, we will send a confirmation email to the email address you provided, acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. We will send a second email ("Shipment Confirmation") once your order has been processed and shipped, which signifies our formal acceptance of your order.

2. Shipping and Delivery

2.1 Processing Time

We aim to process and ship all orders within 1–3 business days of receiving your payment (excluding weekends and public holidays). Processing time may be extended in cases of high order volume, product customization, or unforeseen logistical delays (we will notify you promptly if such delays occur).

2.2 Delivery Time

After shipment, the estimated delivery time for all orders (regardless of destination) is 6–12 business days. Delivery times are estimates only and may be affected by factors beyond our control, including customs clearance (for international shipments), carrier delays, or regional events. We are not liable for delays in delivery caused by third-party carriers or external circumstances.

2.3 Shipping Costs

We offer free global shipping on all orders. No additional shipping fees will be charged at checkout, regardless of your location or the size/weight of your order.

3. Returns and Refunds

3.1 Eligibility for Returns

You may return any unused, undamaged, and unaltered products for a refund within 60 days of the delivery date. To be eligible for a return:

• Products must be in their original packaging, with all tags, manuals, and accessories included;

• Proof of purchase (e.g., order confirmation email or invoice) must be provided;

• Custom-made or personalized products are non-returnable, unless they are defective or damaged upon receipt.

3.2 Return Process

To initiate a return:

1. Contact our support team at [email protected] with your order number, product details, and reason for return;

1. We will review your request and, if approved, send you a Return Authorization (RA) number and instructions for returning the product;

1. Ship the product back to the address provided in the RA instructions (you are responsible for ensuring the product is packaged securely to avoid damage during transit).

3.3 Refund Processing

Once we receive and inspect the returned product (to confirm it meets the eligibility criteria), we will process your refund within 5–10 business days. Refunds will be issued in USD (the same currency used for the original purchase) and credited back to the original payment method. Please note that your financial institution may take additional time to reflect the refund in your account (typically 1–3 business days, depending on the provider).

3.4 Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange for a free replacement or a full refund (at your option) and cover all return shipping costs for such cases.

4. Product Information and Pricing

4.1 Accuracy of Product Details

We strive to provide accurate and up-to-date information about our products (including descriptions, specifications, and images) on the Site. However, we do not warrant that product details are error-free, and slight variations may occur due to manufacturing updates or regional standards. If you have questions about a product, please contact our support team before placing an order.

4.2 Pricing

All product prices on the Site are listed in United States Dollars (USD) and are inclusive of applicable taxes (where required by law). We reserve the right to change product prices at any time without prior notice, but such changes will not affect orders that have already been confirmed (via Shipment Confirmation).

5. Payment Terms

5.1 Accepted Payment Methods

We accept major credit cards (Visa, Mastercard, American Express, Discover), debit cards, and third-party payment services (e.g., PayPal) as specified on the checkout page. All payments must be made in USD.

5.2 Payment Security

We use industry-standard encryption technology (SSL/TLS) to protect your payment information during transmission. We do not store full credit card details; all payment processing is handled by secure third-party providers (e.g., Stripe, PayPal) that comply with global payment security standards (e.g., PCI DSS).

5.3 Payment Authorization

By providing your payment details, you authorize us (or our third-party payment processor) to charge the full order amount to your selected payment method. If payment is declined, your order will not be processed, and we will notify you to resolve the issue.

6. Cancellations

6.1 Order Cancellations by You

You may request to cancel an order only if it has not yet been shipped (i.e., before you receive the Shipment Confirmation email). To cancel an order, contact us at [email protected] with your order number. If your cancellation is approved, we will issue a full refund in USD within 5–10 business days. Once an order has been shipped, it cannot be canceled, and you must follow the return process outlined in Section 3.

6.2 Order Cancellations by Us

We may cancel your order at any time (before or after shipment) if:

• We discover a pricing or product error;

• We suspect fraudulent activity;

• The product becomes unavailable after order placement;

• You fail to provide accurate or complete information (e.g., shipping address, payment details). If we cancel an order after shipment, we will arrange for the product to be returned to us and issue a full refund within 5–10 business days of receiving the product.

7. Limitation of Liability

To the maximum extent permitted by law, runwaydrip shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase or use of our products, including but not limited to:

• Loss of profits, business, or data;

• Delays in delivery (beyond the estimated timeframe);

• Damage to property caused by improper use of products (you are responsible for following product manuals and safety guidelines).

Our total liability for any claim arising from these Terms shall not exceed the total amount paid by you for the affected product(s).

8. Changes to These Terms

We may update these Terms of Purchase from time to time to reflect changes in our business practices, legal requirements, or industry standards. We will notify you of significant changes by posting the updated Terms on the Site (with a "Last Updated" date) or sending an email to the address associated with your account (if you have one). Your continued use of the Site or placement of orders after such updates constitutes acceptance of the revised Terms.

9. Contact Us

If you have questions, concerns, or requests regarding these Terms of Purchase, please contact our support team at:

Email: [email protected]